Curse

super strokey · May 16, 2008, 03:20 AM // 03:20

My account is "block", not banned but blocked for some reason and now its going on 3 days and support still hasnt got back to me yet and i really want to play. Im just wondering how long it takes ncsoft support to actually fix that problem or atleast tell you why you were "blocked", or what ever... really sucks.

Kanna Banrai · May 16, 2008, 03:22 AM // 03:22

I can't really say to be honest. I've never had a problem of being "blocked". But whenever I contacted support, I always got a response within 3 hours. Try replying to your ticket, see if it helps the process.

Dash-X · May 16, 2008, 03:24 AM // 03:24

Three days? It shouldn't take that long... I remember I had a problem buying stuff in the online store, and they resolved it in a couple of hours.

Snograt · May 16, 2008, 03:27 AM // 03:27

I would imagine that investigating an account block is a lengthier issue than resolving a billing problem or suchlike.

I recently had a potential account theft problem - the amount of sent/received emails made it almost like a real-time conversation.

Lord Sojar · May 16, 2008, 03:31 AM // 03:31

PlayNC support is horrid, the worst of any game company I have ever seen. They transfer you back and forth to different department. I currently cannot change my passwords via the lackluster PlayNC "Master" account protocol they force upon so many of us. This required me to give them all types of information (I was waiting for them to ask my Mother's uncle's friend's sister's dog's puppy's AKC registered name)

After giving all I could dig up, I have no been forwarded to a "senior" technician. Changing your password is obviously a very serious matter these days, and why in the world would you dare want to rotate a 13 digit alpha numeric password using atmospheric noise randomness to generate half of it? Oh, god forbid...changing your password is such a poor security method.... lol.

PlayNC support = fail. In so many ways.

gutter bunny · May 16, 2008, 03:53 AM // 03:53

i, on the other hand, have had a very pleasant experience with the support team. They currently are helping me diagnose a freezing issue and usually reply to my ticket responses in a very timely manner(less than an hr).

Nude Nira · May 16, 2008, 03:55 AM // 03:55

I bet I can run a marathon faster than they can reply.
I bet I can go to the market, mall, buy some clothes, faster than they can forward me to a different department.

Pleikki · May 16, 2008, 03:56 AM // 03:56

For me when i do someting with it took's 4-5days

Snograt · May 16, 2008, 03:59 AM // 03:59

Hmm, wonder if the quality of support varys depending on whether you get US or EU support.

Have to agree with the NCSoft Master account nonsense - it's bleedin awful.

Ultimate Sacrifice · May 16, 2008, 04:23 AM // 04:23

For me I had a similar issue and unfortunately it took support around 1 week and 3 days for them to resolve it.

Lord Sojar · May 16, 2008, 04:29 AM // 04:29

Quote:

Originally Posted by gutter bunny

i, on the other hand, have had a very pleasant experience with the support team. They currently are helping me diagnose a freezing issue and usually reply to my ticket responses in a very timely manner(less than an hr).

This type of thing, they are good at.

Password issues, account issues, banning issues, or anything remotely related they SUCK at.

Rushin Roulette · May 16, 2008, 10:26 AM // 10:26

Quote:

Originally Posted by Rahja the Thief

This type of thing, they are good at.

Password issues, account issues, banning issues, or anything remotely related they SUCK at.

I can see why those 2 problems get answered at different speeds.

Teh thign is computer problems are easy to answer for a good techie. they get the information, they diagnose it and they solve it.

Changing account information means they have to search the databases and research into if you are really the one who is allowed to recieve the information. It takes its time to figure oiut exactly what your Mother's uncle's friend's sister's dog's puppy's AKC registered name is.

Im not saying that as an excuse for Anet, as their service is sometimes a bit unorganized concerning some aspects such as Passwords or user related data. They can surely use a drastic streamlining of their support processes.

P.S. If you think Anet has bad service with loads of pre-fabricated and automated messages... Go buy any Steam Game and try their Support

super strokey · May 16, 2008, 01:27 PM // 13:27

Quote:

Originally Posted by Ultimate Sacrifice

For me I had a similar issue and unfortunately it took support around 1 week and 3 days for them to resolve it.

That is absolutely crazy, like if they are too busy or something then i understand but honestly i shouldnt have to wait 10 days to play 4 games that cost me almost 200 bucks and they havnt even told me why i have been blocked. WTF is blocked anyways? it doesnt say banned but it is a code 045 which from I understand is a ban. If anyone wants i can post a pic i suppose.

Blaze37 · May 16, 2008, 08:53 PM // 20:53

Let me guess, this is the error you are getting:

If it is, then we both have the same exact problem. I contacted support like you did and they haven't said anything since the 13th, 3 days ago. They haven't even looked at the issue yet, all they do is transfer me all over the place. I tried calling them but that doesn't help either since they won't take calls if you have account issues like ours.

super strokey · May 16, 2008, 09:00 PM // 21:00

Quote:

Originally Posted by Blaze37

Let me guess, this is the error you are getting:

If it is, then we both have the same exact problem. I contacted support like you did and they haven't said anything since the 13th, 3 days ago. They haven't even looked at the issue yet, all they do is transfer me all over the place. I tried calling them but that doesn't help either since they won't take calls if you have account issues like ours.

Thats it 100%, this is BS. Thats the exact date it happened to me too...

super strokey · May 17, 2008, 12:05 AM // 00:05

Got my first response asking for tonnes of details finally... wanted all of my keys and a bunch of other stuff... fun!

Tarun · May 17, 2008, 01:33 AM // 01:33

They'll run you through loops and take weeks, literally.

super strokey · May 17, 2008, 02:56 AM // 02:56

Quote:

Originally Posted by Tarun

They'll run you through loops and take weeks, literally.

Honestly if that happens i will never ever buy another NCsoft game again. If it takes a while like a week i can deal with that but weeks? Ill just make it well known how bad it was. I just pm regina 10 times a day

lol even though she cant do anything about it but maybe go yell at some one to make me go away lol. Guild wars has been super good to me so far so while ive cooled down now and im not pissed I would still like an explanation and for them to fix it, my damn war is reaching his 3rd bday soon lol